Job Overview

Position Title: Cashier (Internal Applications for Cashbuild Only)

Role Summary

The Cashier is responsible for accurately processing all Point of Sale (POS) transactions and maintaining proper documentation to guarantee customer satisfaction. It is essential to ensure that no merchandise or stock is allowed to pass through the POS without payment.

Qualifications

• Completion of Grade 12 or at least one year of relevant work experience
• Proficiency in English and the primary language spoken in the area where the position is located
• Capability to perform basic calculations with precision
• Strong administrative skills are required
• Willingness to work shifts, weekends, and public holidays
• Ability to thrive under pressure

Cash Management Responsibilities

• Ensure that all cash, including floats and petty cash, is balanced with no discrepancies
• Accurately identify and record goods on the Point of Sale Terminal
• Input the correct payment method received from customers into the Point of Sale Terminal
• Maintain an adequate supply of change at all times
• Conduct pick-ups accurately and within established guidelines
• Perform cash-ups accurately at the conclusion of your shift
• Ensure that all daily earnings are securely deposited into the Drop Safe or vault
• Process all transactions related to other store funds, deliveries, and quotes correctly.

Administrative Duties

• Sign, compile, and organize all documentation associated with the Cashier’s responsibilities

Operational Readiness

• Comply with the Ready for Business and Beyond my Control standards as outlined in the CB Way

Customer Service Excellence

• Provide prompt, friendly, and efficient service to all Cashbuild customers during the check-in and check-out process
• Guide customers to the appropriate personnel for assistance
• Adhere to the company’s dress code at all times

Safety Compliance (OHSA)

• Ensure compliance with safety regulations (OHSA) to protect both customers and staff within your area of responsibility
• Report any discrepancies to the Store Manager

Security Protocols

• Maintain security measures, including adherence to system password controls at the till point.

Cashbuild Cashier: Mastering Your Role (Internal Applications Only)

The cashier is often the face of Cashbuild for customers. You are the last person they see before leaving the store. Processing sales, ensuring customer satisfaction, and keeping the checkout area safe all fall to you. This job can open doors to grow within Cashbuild. This guide will help you excel as a Cashbuild cashier.

Understanding Cashbuild’s Systems and Procedures

Knowing Cashbuild’s systems makes your job easier. It also helps customers have a better experience. This includes using the point-of-sale (POS) system and understanding policies. These policies cover cash, returns, and discounts.

Navigating the Cashbuild POS System

The POS system is key to your daily tasks. It handles everything from scanning items to processing payments. Let’s walk through the basics.

• Logging In: Use your assigned username and password to log in securely. Never share your login details with anyone.
• Scanning Items: Scan each item carefully to ensure accuracy. Double-check the item on the screen matches the one in hand.
• Payment Processing: The POS handles cash, cards, and vouchers. Select the right payment type and follow the prompts.
• Discounts and Promotions: Be aware of current promotions. Apply discounts correctly at the checkout.

Cash Handling and Security Protocols

Cash handling needs extra care. Cashbuild has rules to keep things safe and prevent errors.

• Till Setup: Count the starting cash in your till. Make sure it matches the amount stated.
• End-of-Shift: Count your till again at the end of your shift. Match it with the POS system total.
• Spotting Fakes: Learn how to spot fake money. If something seems off, call a supervisor.
• Reporting Issues: Report any cash problems right away. Don’t wait until later.

Returns, Exchanges, and Refunds: Cashbuild Policy

Handling returns well is crucial. It makes customers happy even when there is a problem. Know the Cashbuild return guidelines.

• Check Receipts: Always ask for a receipt. Verify the purchase date and items.
• Look at Items: Check the item’s condition. It should be in resalable shape, unless damaged when bought.
• POS Refunds: Use the POS to process the refund. Follow each step closely.
• Damaged Items: If an item is faulty, follow the specific steps for dealing with defects.

Delivering Exceptional Customer Service

Great customer service builds loyalty. It creates a good image for Cashbuild. Good communication is key.

Effective Communication Techniques for Cashiers

How you talk to customers makes a difference. Use these tips to improve interactions:

• Warm Greetings: Greet everyone with a smile. A friendly “Hello” goes a long way.
• Answer Questions: Be ready to answer questions. If unsure, find someone who knows.
• Handle Tough Situations: Stay calm with angry customers. Listen, then try to help.
• Use Positive Language: Say “I can help with that” instead of “I don’t know.”

Handling Customer Complaints and Resolving Issues

Complaints happen. How you handle them is what matters.

• Listen Closely: Let the customer explain fully. Show that you are paying attention.
• Say Sorry: Apologize for the trouble, even if it is not your fault.
• Offer Solutions: Try to find a solution. Offer a refund, exchange, or a discount if possible.
• Get Help: Know when to get a supervisor. Some issues need a manager’s attention.

Promoting Cashbuild Products and Services

You can help increase sales. Tell customers about deals and other options.

• Promotions: Inform people about current deals. This might lead to extra sales.
• Suggest Items: Suggest related items to customers. If they buy paint, suggest brushes.
• Loyalty Program: Tell them about Cashbuild’s loyalty program. Explain the perks.

Maintaining a Safe and Efficient Checkout Environment

A clean and safe checkout benefits everyone. It prevents accidents and loss.

Loss Prevention and Security Awareness

Preventing theft is everyone’s job. Watch out for suspicious behavior.

• Watch Customers: Pay attention to what people do. Notice anything strange or unusual.
• Protect Items: Keep valuable items in sight. This makes it harder for someone to steal them.
• Report Issues: If you see something suspicious, tell security or management.

Safety Procedures and Emergency Protocols

Know what to do in an emergency. This protects you and customers.

• Evacuation: Know the fire escape routes. Know where to go if there’s a fire or emergency.
• First Aid: Know basic first aid. You might need to help someone with a minor injury.
• Hazards: Report any safety hazards. This keeps the workplace safe.

Teamwork and Collaboration

Working as a team makes things easier. Support your coworkers.

• Help Others: Help coworkers when things get busy. This keeps lines moving.
• Communicate: Talk to other team members. Share important information.
• Be Positive: Help create a positive atmosphere. A happy team works better.

Career Development Opportunities at Cashbuild

Cashbuild wants you to grow. Take advantage of training to improve your skills.

Training Programs and Skill Development

Cashbuild provides training. Use it to improve and advance.

Advancement Opportunities within Cashbuild

Cashiers can move up. You might become a supervisor or work in another department.

Conclusion

As a Cashbuild cashier, your role is vital. Focus on great service, accuracy, and security. Take advantage of training. Keep learning and growing. Apply these tips to shine in your role.